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98ms FAQ — Frequently Asked Questions for Malaysia's Entertainment Platform

Everything you need to know about your account, deposits, withdrawals, games, security, and more — all answered clearly on one page.

Accurate Answers Bahasa Malaysia 24/7 Support Updated 2026

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Over 120 FAQs answered in detail and easy-to-understand language

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Main Topics

Most Frequently Searched FAQ Topics

We have organized questions by topic to help you find answers more quickly.

Account & Registration

How to register, verify your identity (KYC), update profile details, reset your password, and manage your account settings safely and easily at 98ms.

Deposit & Payment

All supported deposit methods including FPX, Touch 'n Go, GrabPay, bank transfer, and e-wallets — with minimum limits, processing times, and detailed steps.

Withdrawals & Payments

How to request a withdrawal, minimum and maximum limits, processing times, and what to check if your withdrawal takes longer than usual.

Games & Platform

How to play live casino, slots, fish shooting, and sports betting — including basic rules, how to use game features, and how to understand RTP and winning odds.

Bonus & Promotions

How to claim the welcome bonus, wagering (rollover) requirements, bonus validity periods, how to check your active promotion status, and how to maximize the benefits of the 98ms VIP program.

Security & Privacy

How to enable two-factor authentication, protect your account from unauthorized access, understand the 98ms privacy policy, and report suspicious activity to our team.

Guide to Using the 98ms FAQ Page

This FAQ page is designed specifically to help Malaysian players find answers to common questions that arise while using the 98ms platform. Whether you are a new player who has just opened an account, or a loyal member looking to learn more about the latest promotions, all the information you need is neatly organized here.

We understand that every player has a different level of experience, so the answers we provide are written in plain, straightforward language — free of confusing technical jargon. If you can't find the answer you're looking for here, the 98ms customer support team is ready to assist via live chat, operating 24 hours a day, 7 days a week.

Use the search bar at the top of this page to find a specific question, or scroll down to browse all questions by category. Categories are organized by the topics most frequently asked about by the 98ms Malaysia player community.

Account & Registration

Registering a 98ms account is free and takes less than 2 minutes. Click the "Register" button on the homepage, fill in your preferred username, an active Malaysian phone number, a strong password, and verify via the OTP sent to your phone. Once verified, your account is immediately active and ready to use. You must be 18 years of age or older to register.

For identity verification purposes, you will need to upload clear front and back photos of your Malaysian identity card (MyKad). The document must not be expired, the name on the document must exactly match the registered information, and the images must be clear with no glare or cropping. The KYC review process is typically completed within 1–3 hours on business days.

No. Each individual is only permitted to hold one 98ms account. Owning multiple accounts violates our terms of service and may result in all associated accounts being suspended immediately, including any balances held within them. If you are experiencing issues with your existing account, please contact our customer support for assistance.

Log in to your account and go to Profile > Personal Information. Click the edit icon next to your phone number or email, enter the new details, and confirm the change via the OTP sent to your old number. If your old number is no longer active, contact our customer support with a valid proof of identity for manual verification.

An account may be suspended for several reasons, such as suspicious activity, incomplete registration details, or your own request for responsible gaming limits. Contact our support team via live chat, providing your username and the reason you suspect. Our team will review your case and advise on the necessary steps within 24 hours.

Deposit & Payment

98ms supports a wide range of popular deposit methods in Malaysia, including FPX bank transfers (Maybank, CIMB, Public Bank, RHB, and more), Touch 'n Go eWallet, GrabPay, Boost, and standard bank transfers. All deposits are processed automatically and your balance is typically credited within 1–5 minutes after a successful payment.

The minimum deposit is RM 30 for most payment methods, while e-wallet deposits may be lower depending on account verification. The single transaction maximum for FPX transfers is RM 30,000. For deposits exceeding this limit, you may complete multiple transactions or contact our support team for assistance with special processing.

First, check your transaction records in your banking app or e-wallet to confirm the payment was successful. If the status shows successful but your 98ms balance has not been updated, contact our customer support via live chat and include a screenshot of the transaction proof — including the transaction ID, date, time, and amount. Our team will investigate and resolve the issue within 1 working hour.

98ms does not charge any processing fees for deposits. However, your bank or e-wallet provider may apply a small fee in accordance with their own terms of service. Please check with your payment provider if in doubt. The amount credited to your 98ms account will match exactly what you submit.

Withdrawals & Payments

Log in to your account, select Wallet > Withdrawal, choose your withdrawal method (bank transfer or e-wallet), enter the amount you wish to withdraw, and confirm the request. Make sure your bank details — account holder name, account number, and bank name — are correctly registered in your profile before submitting.

Most withdrawal requests are processed within 15–30 minutes for fully verified accounts (KYC complete). Transfers to local bank accounts typically arrive within 1–3 business hours. Withdrawals via e-wallets such as Touch 'n Go and GrabPay are usually faster, within 5–15 minutes. Withdrawals submitted outside business hours may be processed on the next business day.

A withdrawal may be rejected for several reasons: KYC verification is incomplete, bonus rollover requirements have not been met, bank details do not match the 98ms account name, or there is activity requiring a security review. You will receive a notification stating the reason for rejection. Resolve the relevant issue and try again, or contact support if you need further clarification.

The minimum withdrawal is RM 50 for bank transfers and RM 30 for e-wallets. The maximum daily withdrawal is RM 50,000 for fully verified accounts. VIP members enjoy higher withdrawal limits. For withdrawals exceeding the daily limit, you may submit a separate request the following day or contact your VIP account manager.

Games & Platform

98ms offers over 2,000 game options spanning live casino (Baccarat, Blackjack, Roulette, Dragon Tiger, Sic Bo), video slots from leading providers such as Pragmatic Play, Microgaming, and NetEnt, thrilling 3D fish shooting games, sports betting across local and international leagues, and classic table games. All games are accessible from a single account.

Some slot games on 98ms offer a demo mode that can be played without a deposit once you are logged in. Demo mode uses free credits and does not involve real money. However, live casino games, sports betting, and fish shooting games require a real balance to play, as they involve live dealers and players from various locations.

RTP stands for Return to Player — the average percentage of wagered money returned to players over the long term. For example, a slot with 96% RTP means that for every RM 100 wagered, an average of RM 96 is returned as winnings. RTP is calculated across millions of rounds, so it is not a guarantee of winning in a single session. 98ms displays the RTP of each game in the game information to help you make smarter choices.

Yes. All game transactions are recorded on our servers in real time. If the connection drops while a slot round is in progress, the result of that round is still recorded and your balance will be updated once you reconnect. For live casino games, a round that is in progress at the time of disconnection is typically voided and the bet returned. You can review your game history in the Account Reports section.

Bonus & Promotions

The 150% welcome bonus is automatically credited when you make your first deposit after registering and verifying your account. No promo code is required — our system detects your first deposit and adds the bonus directly to your account within seconds. The maximum welcome bonus is RM 888. Rollover requirements must be met before any winnings from the bonus can be withdrawn.

Rollover requirements refer to the total wagering amount you must reach before winnings from a bonus can be withdrawn. For example, if you receive a RM 100 bonus with a 15x rollover requirement, you need to place a total of RM 1,500 in bets. All games contribute towards the rollover, though possibly at different rates. You can check your rollover progress in the Bonus section of your account at any time.

Yes. If you do not wish to receive a bonus and want to withdraw your deposit without any rollover requirements, you may decline the bonus before you start playing. Go to the Bonus section in your account and select the "Decline Bonus" option before placing any bets. Once you begin using your funds and the bonus has been mixed in, declining the bonus is no longer possible.

Security & Privacy

Yes. 98ms uses 256-bit SSL encryption for all data transmission between your browser and our servers — the same standard used by leading financial institutions. Bank card information and financial transactions are processed through a PCI-DSS compliant payment gateway. Your personal data is not shared with any third party without your consent, except as stated in our Privacy Policy.

Log in to your account and go to Settings > Security. Select "Enable Two-Factor Authentication" and follow the instructions to link your phone number or an authenticator app such as Google Authenticator. Once enabled, every new login from an unrecognised device will require an OTP sent to your phone — an extra security layer we strongly recommend for all members.

If you suspect your account has been compromised, immediately change your password and log out of all devices via Settings > Security > Log Out All Devices. Then contact the 98ms support team via live chat and describe the situation. Our security team will temporarily freeze your account while investigating the suspicious activity and help you regain full control of your account.

Mobile App

The 98ms app can be downloaded directly from our official website. For Android, visit the Download and click the Android APK button — you may need to enable "Unknown Sources" in your device settings to install it. For iOS, follow the profile installation instructions provided. The app is free of charge and offers a smoother gaming experience compared to the web version.

Yes, your 98ms account is universal. You can log in using the same username and password on a mobile app, tablet, or web browser on a computer without needing to register again. Your balance, game history, bonuses, and all account settings are automatically synced across all devices in real time.

Try the following steps in order: (1) Force-close the app and reopen it. (2) Clear the app cache via Settings > Apps > 98ms > Clear Cache. (3) Make sure the installed app version is up to date — re-download it from our Download page. (4) Check that your Android or iOS version meets the minimum requirement (Android 6.0+ or iOS 12+). If the issue persists, contact our support team with your device model and OS version.
Important Notice: 98ms will never ask for your password, PIN, or banking card details via chat, email, or any external channel. Please beware of scams using the 98ms name. Report any suspicious activity to our team immediately.
Still have questions? Our Malaysian-speaking customer support team is available via live chat, operating 24/7. We aim for a response time of under 2 minutes at all times.
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Platform Statistics
Total Active Members 500,000+
Game Selection 2,000+
Deposit Time < 5 Minutes
Withdrawal Time < 30 Minutes
Customer Support 24/7
Data Encryption 256-bit SSL
Most Popular FAQ Topics
How to make your first deposit Bonus rollover requirements How to download the app Withdrawal processing delay Forgot account password
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