98ms Account Login — Access Your Platform Now

Complete Guide to Logging In to Your 98ms Account

Logging in to your 98ms account is a process designed to be as simple and fast as possible, without compromising on a high level of security. Our platform uses a multi-layered authentication system that ensures only you — the legitimate account owner — can access your account information and balance.

Whether you are accessing via a web browser on your laptop or through the 98ms mobile app on your smartphone, a smooth and consistent login experience has been our priority since day one of building this platform for Malaysian players.

The Correct Way to Log In

To log in successfully, simply enter the username or Malaysian phone number you used during registration, followed by the correct password. If you have enabled two-factor authentication (2FA), an OTP code will be sent to your registered phone number and must be entered within 60 seconds.

Make sure you are using the correct details and check that there are no extra spaces before or after your username when typing. This is the most common cause of login failures that users often overlook.

Common Login Issues

• Password not accepted: Make sure Caps Lock is off and you are typing in the correct language. The 98ms password is case-sensitive.
• Account temporarily blocked: After 5 consecutive failed login attempts, your account will be temporarily locked for 15 minutes as a security measure.
• OTP not received: Check your phone's network connection and make sure the registered phone number is still active. You can request a new OTP after 60 seconds.
• Forgot username: Use the account recovery function by entering your registered email address or phone number to retrieve your login details.
• Account not recognized: Make sure you are using the official 98ms URL and not a fake website. Always check your browser's address bar.

Login via Mobile App

The official 98ms app for iOS and Android offers a faster login experience than the web version. With fingerprint and Face ID recognition available on supported devices, you can access your account in under two seconds without typing your password each time.

Only download the 98ms app from official sources — the App Store for iPhone users, and the Google Play Store or directly from the Download page on our official website for Android users. Avoid downloading the app from unverified third-party sources, as this may compromise your account security.

Login Security — Best Practices

Your account security is a shared responsibility between the platform and the user. Here are the best practices we recommend to all 98ms members:

• Use a unique password for your 98ms account and do not reuse the same password on other platforms
• Enable two-factor authentication (2FA) via the Security Settings section in your profile
• Do not log in over public Wi-Fi without VPN protection
• Always log out of your account when using a shared device
• Regularly review the list of active devices in your account settings and log out of any unrecognised devices
• Do not share your login details with anyone, including customer support staff who will never ask for your password

Recovering Access to Your 98ms Account

Forgetting your password happens to everyone. 98ms provides several ways to recover access to your account quickly and securely without needing to re-register or losing your account history and balance.

Reset via Email

Click the "Forgot Password" link on the login page and enter your registered email address. Within a few minutes, an email containing a reset link valid for 30 minutes will be sent. Click the link, enter your new password, and your account will be immediately accessible again.

Recovery via Phone Number

If you no longer have access to your registered email, choose the phone number recovery method. A six-digit OTP code will be sent via SMS and you have 60 seconds to enter it to verify your identity before setting a new password.

Contact Customer Support

For cases where both methods above cannot be used — for example, the phone number is no longer active and the email is no longer accessible — contact the 98ms customer support team via the in-platform live chat. Our agents will guide you through a manual identity verification process using your original registration details and identification documents.