We are committed to protecting your privacy. This document transparently explains how 98ms collects, uses, and safeguards your personal information.
98ms ("we", "Platform", or "98ms") takes the privacy of every user who entrusts us with their personal information seriously. This Privacy Policy is crafted to provide full transparency on how we handle your data — from the point of collection through to storage and deletion.
This document applies to all users who access the 98ms platform via our official website, mobile apps for Android and iOS, and any of our official communication channels including live chat and customer support email. If you access 98ms through a third-party link or platform, please review their privacy policy separately as we are not responsible for the privacy practices of such third parties.
This Privacy Policy should be read together with Terms & Conditions us. Both documents together form the complete agreement governing use of the 98ms platform. If you do not agree with any part of this Privacy Policy, you are advised to discontinue use of our platform.
We will update this document from time to time in line with changes to laws, technology, or the way we operate our business. The "Updated" date at the top of this document reflects the latest version currently in effect.
We only collect data that is strictly necessary to provide quality, secure services and meet legal compliance requirements. Below is a summary of the types of data we collect and their purposes:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, MyKad number | Account verification (KYC), legal compliance |
| Contact | Phone number, email address | Account communications, two-factor authentication |
| Financial | Bank account number, bank name, transaction records | Processing deposits and withdrawals |
| Technical | IP address, device type, web browser, operating system | Account security, fraud detection |
| Usage | Game history, betting records, session duration | Service improvement, responsible gaming |
| KYC Documents | MyKad copy, bank statement, verification selfie | KYC/AML compliance, identity verification |
When you browse the 98ms platform, our systems automatically record technical information such as your IP address, device type and operating system, web browser name and version, pages you visit and time spent on each page, as well as referral pages (the page that brought you to our platform). This technical data is used solely to ensure account security, detect suspicious activity, and improve platform performance.
In certain circumstances, we may receive information about you from payment service providers we work with, third-party identity verification service providers, and government or law enforcement authorities when required. All data received from third parties is handled to the same standards as data you provide directly to us.
Every piece of data we collect has a clear and legitimate purpose. We do not use your data for purposes unrelated to the provision of the 98ms platform services. The following are the primary purposes for which your data is used:
98ms never sells, rents, or trades your personal data to any third party for commercial purposes. However, there are specific circumstances in which we may need to share your information with trusted parties:
We work with third-party service providers that help us run platform operations, including payment gateway providers to process deposit and withdrawal transactions, KYC identity verification service providers, cloud infrastructure providers that store your data securely, and email and communication service providers. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified service purposes.
We may disclose your information to government authorities or law enforcement if required by a court order, warrant, or valid legal requirement. In such cases, we will notify you of the disclosure unless prohibited from doing so by law.
Should 98ms be involved in any merger, acquisition, or transfer of business assets, user data may be transferred as part of those business assets. You will be notified in advance and given the option to delete your account if you do not agree to the transfer.
Your data security is something we take seriously. We continuously invest in integrated security infrastructure to ensure your information is always protected against unauthorised access, loss, or data breaches.
The 98ms platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyze platform usage patterns. The following are the types of cookies we use:
You can manage or delete cookies through your web browser settings at any time. However, deleting essential cookies may affect platform functionality and your login experience. The analytics cookies we use do not contain personally identifiable information.
You have certain rights regarding the personal data held by 98ms. We fully respect these rights and provide straightforward channels for you to submit any data-related requests.
You have the right to request a copy of all personal data we hold about you.
You have the right to request correction of any inaccurate or incomplete data.
You may request deletion of your data under certain circumstances permitted by law.
You may request that we restrict the processing of your data under certain circumstances.
You may request your data in a structured, machine-readable format.
You may object to the processing of your data for direct marketing purposes at any time.
To submit any request relating to the above rights, please contact our data protection team via email [email protected] or via the in-platform live chat. We will process your request within 30 business days. Please note that certain requests may be subject to legal requirements that prevent us from fulfilling them in full, and in such cases we will explain the reasons to you.
We only retain your personal data for as long as necessary to fulfil the original purpose of collection or as required by law. Below are our general data retention guidelines:
Once the retention period expires, your data will be securely deleted or anonymized so that it can no longer be associated with you as an individual.
The 98ms platform is strictly for users who are of legal age 18 years and above. We do not intentionally collect, store, or process any personal data from individuals under the age of 18.
If we determine that we have collected data from an underage user, we will take immediate steps to delete that data and terminate the account in question. If you are a parent or guardian and believe your child has registered an account with 98ms, please contact us immediately at [email protected] so that we may take the appropriate action.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we are always here to help. Our Data Protection Officer (DPO) team can be reached via:
We are committed to responding to all privacy-related inquiries within 3 working days. For more complex cases such as data deletion requests or formal complaints, the full process may take up to 30 working days. You will be kept informed of your case progress throughout.
We value your trust in 98ms and are committed to always acting with transparency and responsibility in all matters relating to your data privacy.
Every policy you read here is backed by real systems and processes we implement every day.
Every piece of data moving between your device and 98ms servers is protected by 256-bit SSL encryption — the same technology used by leading banking institutions worldwide to secure financial transactions.
This is our unwavering commitment: your personal information will never be sold, rented, or shared with third-party advertisers. Your data is used solely to provide you with 98ms services.
Our identity verification process is designed to be fast and straightforward — typically completed within 30 minutes. All documents you submit are stored within an integrated encryption system and are accessible only to authorized personnel.
Through your account settings, you can manage communication preferences, withdraw marketing consent, and submit data-related requests at any time. We believe you should have full control over your own data.
Our data management systems undergo regular audits by certified independent cybersecurity firms. This ensures our privacy practices consistently meet or exceed established industry standards.
Our support team, trained in data protection matters, is ready to help you with any privacy questions or concerns at any time, including weekends and public holidays.
Backed by strong privacy protection and a trusted platform, register your 98ms account today and enjoy a safe online entertainment experience alongside over 500,000 Malaysian users.
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