Healthy entertainment starts with smart self-control. 98ms provides tools, guides, and support to ensure every gaming session stays enjoyable and within your control.
At 98ms, we believe online entertainment should bring joy, not stress or financial hardship. That is why our commitment to responsible gaming goes beyond a legal requirement — it is a core value we have held since this platform was founded.
Most of our users play to be entertained, unwind after a long day, or simply try their luck occasionally. This is completely normal and we fully support it. However, we are also aware that for a small number of users, gaming can become a habit that is difficult to control without the right support mechanisms in place.
That is why we continuously invest in systems and tools that help you stay in control. From daily deposit limits you can set yourself, to options for a temporary break or permanent account closure — all of this is available directly in your account settings, with no need to contact customer support first.
This page explains all the self-control tools we provide, how to recognise early warning signs, and where you can seek help if needed. Please take a moment to read through this information — it may be useful for you or someone you know.
Problem gambling rarely happens overnight. It usually develops gradually. Watch for the following signs in yourself or someone you care about:
Answer the following questions honestly. If you answer "Yes" to three or more questions, consider using our self-control tools.
We provide a range of self-control tools that you can use directly from your account settings — no approval needed and no need to contact support. All changes you make take effect immediately or within the specified timeframe.
Set a daily, weekly, or monthly deposit limit according to your means. Limits cannot be increased immediately — a 72-hour cooling-off period is required before the change takes effect.
Set a session duration limit. Once the set time is up, the system will automatically log you out of the platform.
Choose to take a break from the platform for 24 hours, 7 days, or 30 days. During the break period, you will not be able to log in or place any bets.
For long-term exclusion (6 months to permanent), we offer a self-exclusion option that requires email verification.
Set the maximum loss amount you are willing to absorb within a given period. The system will automatically block your session once the limit is reached.
Enable in-app notifications that remind you of your play time, amount spent, and limits you have set.
Every one of these features is designed not merely for compliance — but because we genuinely care about the well-being of our users.
All new users are required to go through an age verification process during registration. Identity documents such as MyKad are required to ensure that only individuals aged 18 and above can use our platform. We have zero tolerance on this matter.
Our internal analytics system continuously monitors betting patterns. If the system detects a pattern that could be potentially harmful — such as a sudden increase in deposit amounts or extremely long gaming sessions — our team will reach out to you proactively.
Our customer support team is trained in gaming-related concerns and is always ready to help. Whether you want to discuss suitable limits or need immediate assistance — we are here for you, without any judgment.
View your complete gaming activity history, including total deposits, withdrawals, wins, and losses over a specific period. This statement helps you make smarter decisions based on real facts, not estimates.
Automatic reminders are sent to you after every 30 minutes of continuous play. We also send a weekly summary of your gaming activity via email or app notification so you always stay aware of your playing habits.
98ms provides articles, video guides, and reading materials on how to play responsibly, understand statistical odds in games, and manage your entertainment budget wisely — all free for every registered user.
Healthy gaming does not mean never losing — it means playing within limits that do not affect your daily life. Here is a brief guide we recommend to all users of our platform:
Problem gambling does not only affect the individual involved — it also impacts the people around them. If you are concerned about someone you care about, here are the steps you can take:
Choose a calm, private moment to talk. Express your concerns using non-accusatory language — use phrases like "I am worried about you" rather than "You always…". Listen without judgment and avoid arguments about how much money has been spent.
One of the best ways to play responsibly is to understand the actual mechanics of the games you play. Here are some important facts you should know:
Register a 98ms account today and enjoy an entertainment platform built with your safety and wellbeing as the priority. Over 500,000 Malaysian users have already trusted us.
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